Management Policy

Responding to our customers needs and the critical environments they operate in, is at the heart of everything we do.
It is our top priority to manufacture and deliver high quality products that meet or exceed your requirements. Our key priorities can be categorised as Health, Safety, Quality and Environmental Protection:

Quality - customers are our top priority

Quality starts from the very beginning. Our priority is to listen carefully to our customers and fully understand your requirements and expectations, from initial contact right through to the finished product. That means from development through to planning and delivery - all are of vital importance to us. We are deeply proud of our reputation for outstanding quality and continually work to improve upon it.

Quality - working towards ‘zero defects’

We have a ‘zero defect’ approach to quality. It is the driver for quality improvement in all that we do. We believe our success is down to the elimination of errors at all levels in both products and processes. We ensure that every member of staff - who we see also as supplier and customer - takes responsibility for helping us achieve this goal by striving for excellence in everything we do.

Quality - employee commitment and the environment

Quality is fundamental to our business. We place great importance on its improvement and control and on reducing the environmental impact of our company. Every employee is responsible for helping us achieve this, so we seek involvement from all staff in refining our processes and projects as part of our on-going commitment to quality. We advocate taking both individual and collective responsibility.

Quality - suppliers impact on quality and environment

It is imperative that we continually work in close and open collaboration with our suppliers. Our suppliers need to be an integral part of the development process to ensure a consistent flow of information, faultless mass production, process-controlled delivery and the environmental compatibility of our products. 

Quality - Social responsibility and legal regulations

The education of all employees in relation to the quality, environmental, and safety aspects of our products and processes is of fundamental importance to us. We will strive to find new materials and continually look for ways to improve our products and processes. Key principles include the careful and economical usage of materials and resources and an on-going commitment to ensure we meet all legal regulations.

Quality - Our employees are our most important resource

We want our employees to be proud of what they do and feel empowered to be the best they can be. We will promote the skills and performances of all staff with training that stimulates engagement, creativity and motivation. In addition, we will work towards an environment of clear, open communication and mutual respect for all employees, suppliers and customers.

As part of this commitment, our companies will focus on health and safety and the highest quality and environmental protection to create a positive environment where our employees can work successfully.

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